Privacy Policy

At Vertex Digital Marketing Agency, we value your privacy and are fully committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, services, or communication channels.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide better services and ensure a smooth experience. This includes:

1.1 Personal Information

Provided directly by you when you:

  • Fill out contact forms

  • Request a quote

  • Subscribe to updates

  • Contact us through email, WhatsApp, or social media

Examples include:

  • Your name

  • Email address

  • Phone number

  • Business or company name

  • Service preferences

  • Budget details (if provided)

1.2 Automatically Collected Information

We may collect technical and usage data such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on website

  • Cookies and tracking data

1.3 Communication Data

When you contact us, we may store messages exchanged through email, WhatsApp, or website forms for quality and project management.

2. How We Use Your Information

We use your data responsibly and only for purposes that benefit your experience with us, including:

  • To respond to your inquiries

  • To create customized marketing or business strategies

  • To deliver services you request

  • To improve our website performance

  • To send project updates or service-related notifications

  • To send promotional content (with consent)

  • To enhance user experience and security

We never sell your information to third parties.

3. Sharing Your Information

We may share your data with trusted parties only when necessary:

3.1 Service Providers

Examples:

  • Hosting providers

  • Payment processors

  • Email marketing tools

  • Automation platforms

These partners follow strict privacy and security standards.

3.2 Legal Requirements

We may disclose information if required by:

  • Law

  • Regulation

  • Government request

  • To protect our rights or prevent fraud

4. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve your browsing experience

  • Analyze website performance

  • Personalize content

You may disable cookies in your browser settings, but certain features may not function correctly.

Data Storage & Security

We take strong measures to protect your data, including:

  • Secure servers

  • Encrypted communication (SSL)

  • Restricted data access

  • Regular security reviews

Despite our efforts, no digital platform is 100% secure. However, we take all reasonable steps to protect your information.

CUSTOMER CARE

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